Return Policy

At Shadoweave, each item is made to order — printed and shipped just for you. Because of this custom process, we only accept returns or issue refunds in certain cases.

✅ Eligible Returns

We accept returns or refunds only in the following situations:

• You received the wrong item

• The product was damaged or defective

• You received the wrong size (if the fault is on our end)

❌ Non-Returnable Items

Because our products are made on demand, we do not accept returns for:

• Change of mind

• Wrong size ordered (if the size was chosen correctly based on our size chart)

• Custom products with your personal design

Please double-check the size guide before placing your order.

📦 Return Process

If you are eligible for a return:

1. Contact us within 7 days of receiving your order

2. Include:

   • Your order number

   • Clear photos of the issue (if applicable)

   • A short explanation

3. We’ll review your request and guide you through the next steps

Email: shadoweave3@gmail.com
WhatsApp: +212 779420626

💸 Refunds

If your return is approved:

• Refunds will be issued to your original payment method

• Please allow 3–7 business days for the refund to appear, depending on your bank

🔁 Exchanges

We do not offer direct exchanges. If you need a different size or product, you will need to place a new order after your refund is approved.

📍 Return Address

If required, we'll provide the appropriate return address depending on your case — either our local address or Todify’s return center.