FAQ

1. What is Shadoweave?

Shadoweave is a Moroccan-based clothing store that offers custom-printed apparel through a print-on-demand model. Each item is made especially for you when you place an order, using our trusted local fulfillment partner, Todify.

2. How does ordering work?

Once you place your order on our website, we forward it to Todify, who prints, packages, and ships your product directly to you. This process ensures your item is custom-made with care.

3. How long does delivery take?

Orders typically take:

• 2–4 business days for production

• 2–5 business days for shipping within Morocco

You’ll receive tracking information once your order has been shipped.

4. Where do you ship?

Currently, we ship within Morocco only. We are working on expanding our shipping options in the future.

5. Can I return or exchange my item?

Because our items are made on demand, we only accept returns or exchanges in the case of:

• Wrong size or item received

• Damaged or defective products

If you have an issue, please contact us within 7 days of receiving your order at shadoweave3@gmail.com 

6. What sizes are available?

Each product page includes a size chart. Please check the sizing guide carefully before placing your order to ensure the perfect fit.

7. How can I contact you?

For any questions or concerns, email us at:
📧 shadoweave3@gmail.com

8. What payment methods do you accept?

We accept secure payments through:

• Credit/Debit cards

• PayPal (if available)

• Cash on Delivery (COD) in some regions of Morocco

9. Who prints and ships the products?

All of our products are printed and fulfilled by Todify, a trusted Moroccan print-on-demand platform. They handle the production and delivery of every order under our brand name.

10. Can I cancel or change my order?

We start processing orders quickly, so cancellations or changes are only possible within the first 12 hours after your order is placed. Contact us as soon as possible if you need help.